Shipping & Delivery

For more detailed information have a look at the Shipment & Returns.


How will I know when my order has shipped?

When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.


How soon will I get my order?

Orders ship within 1-3 business days of the order date. Transit time averages 1-3 days (almost all orders are shipped via DPD). International orders can take up to 4 weeks to be delivered. Please contact us to inquire about expedited shipping.


Do you ship internationally?

Yes, we do.

I am located outside of Europe, will I be charged for customs fees?

Unfortunately, we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred.


Payment & Ordering

What is your privacy policy?

We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam-clogged inbox (including us). You can review our complete privacy policy here.


Is my credit card information protected?

Absolutely, all transactions are secure and encrypted and we don't store any of your payment information.

What types of payments do you accept?

We accept all major credit cards - Visa, MasterCard. You can also pay using PayPal.

Other Inquiries

I produce a product that I think would be perfect for Casa Di Bassi. Who do I contact?

We always welcome emails about products that you'd love to see sold on Casa Di Bassi, whether it be your own or otherwise. Please send all product pitches to


Can I use your product images on my blog?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!