We base the shipping cost off of the shipping destination. Shipping inside of the EU is free of charge, while we charge a flat fee of 20€ for products that are shipped outside of the EU. Items are normally shipped via GLS within 1 to 3 business days from the time that the order was placed.
We ship internationally. Transit time for international shipments is 3-4 weeks.
Please note we are not responsible for any charges incurred by customs.
Returns & Exchanges
We hope you love your purchase, however, if you need to send back or exchange products you may return them to us for an exchange of a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 30th.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
To make a return, email us at firstname.lastname@example.org to request a return authorization. Please include the order number and item(s) you wish to return.